Shipping & Return
We ship packages to over 69 countries. Our standard shipping method is ePacket Service. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. The time frame for order delivery is divided into two parts:
Processing Time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order placed. The manufacturer process the orders, which takes an additional 1–3 days.
Shipping Time: This refers to the time it takes for items to ship from our warehouse to the destination. United States orders are shipped by ePacket, which is a United States Postal Service (USPS) product. After processing and leaving the warehouse, items usually take between 15 – 24 days to arrive at their destination but can take longer from time to time.
Once it ships out, you will receive an email with your tracking information. Please note that the delivery of orders with more than one item may ship on different dates according to stock availability. International delivery usually takes about 15–30 business days.
DAMAGE IN TRANSIT
We pack every item as carefully as possible, but occasionally something may arrive damaged. Damages must be reported within 24 hours of delivery of the product. If that happens, please retain all original packing material and notify us immediately.
In the event you receive any merchandise you feel is defective due to our error, you must notify the Balance Bike Toddler store within 24 hours of order delivery for any replacement to be considered. If we deem necessary to view the defective products, we may ask for photos or for the order to be sent back to us for our inspection. Merchandise found to be defective due to our error would be exchanged at no charge (includes free shipping and handling for the exchange). Products determined to have been damaged as a result of customer misuse or excessive treatment will NOT be exchanged (Returns and Exchanges).
Please note, should an order shipped to you be returned back to us due to either being refused, unclaimed or because of an incorrect shipping address you had given us, you will be charged a $5.00 order reprocessing fee plus a minimum $10.00 shipping and handling.
RETURNS AND EXCHANGES
We stand behind the products we sell, and your satisfaction with your purchase is extremely important to us. If you are unsatisfied with your purchase for any reason, please contact us at [email protected] Balance Bike Toddler store may offer a merchandise credit, at our sole discretion, on purchases returned within 10 days of purchase. No cash or credit refunds.
We accept unopened and unused products only. We will not accept returns of used products, repackaged products, or opened products. The determination of the condition is at our sole discretion. You must contact us before returning any purchase, and receive approval from Balance Bike Toddler store to return the product. You will waive your right to return for any reason if you do not receive our approval in advance. Once you receive approval and an RMA (return material authorization) number, merchandise must be returned via ground at your expense, please mark outside of the box with the RMA number. We cannot be responsible for freight or shipping charges back to us. Exchange merchandise will be shipped back upon receipt of the returned product at your expense.
PRODUCT RETURNS UNAUTHORIZED
Products returned not in accordance with our above “Return and Exchange” or are returned due to claims of being defective, but are found to be not defective, will be returned to the customer at their expense. If the customer refuses the product, Balance Bike Toddler store will retain the property of the product and no credit, refund or exchange will be issued or allowed to the customer.
Order delivery delayed due to acts of nature: Balance Bike Toddler store shall not be liable and will not issue any refund or credit if an order delivery is delayed due to causes beyond the shipping carrier’s control, including, but not limited to: acts of God, natural disasters or weather delays.